隐私政策

1. 我们收集哪些信息

当您通过 TotalWirelessChinese.com 提交咨询、账单分析或远程办理资料时，我们可能收集您的姓名、联系电话、ZIP Code、当前运营商、线路数量、当前月费、咨询兴趣、留言、提交时间以及您主动提供的其他办理相关信息。

请不要在本网站表单中提交 SSN、身份证件号码、银行卡、信用卡或其他高度敏感资料。

2. 我们如何使用信息

我们使用这些信息来联系您、回复咨询、安排中文顾问跟进、初步判断附近门店、协助您了解 Total Wireless 相关服务、活动、转号、换机、eSIM、寄 SIM 卡或远程办理可能性。

We may use your contact information to respond to your inquiry, provide customer support, send appointment or follow-up reminders, and share information related to services or promotions you requested.

3. 短信和电话联系

By submitting your phone number through this website, you agree that TotalWirelessChinese.com and its authorized store staff may contact you by phone call or text message regarding your inquiry, appointment, service request, promotions you asked about, or follow-up support.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS messages, and reply HELP for help. Consent to receive marketing text messages is not a condition of purchase.

4. 手机号码和短信同意资料

We do not sell, rent, or share your mobile phone number or SMS opt-in consent information with third parties for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide messaging services, comply with law, or protect our rights.

5. 与谁共享信息

我们可能会把您的咨询资料分享给相关门店员工或服务人员，以便安排回电、到店预约、远程办理或售后跟进。我们也可能使用网站托管、表单、邮件、短信或数据分析服务商来处理网站运营所需信息。

We may disclose information when required by law, to protect our rights, to prevent fraud or abuse, or to complete a service you requested.

6. 网站数据和分析

我们可能记录页面访问、按钮点击、设备尺寸、访问时间等基础网站分析数据，用于了解网站效果和改善用户体验。这些数据用于业务分析，不用于收集 SSN、证件或支付卡信息。

7. 数据保存

我们会在业务需要、客户服务、法律合规或记录保存所需期间保留您的咨询资料。您可以联系我们要求查看、更正或删除您通过本网站提交的资料。

8. 联系我们

如有隐私或短信相关问题，请联系：Total@tristarlawireless.com。